I went in to the shop for a click that I was hearing in my car. Before 10am they told me my car would take 1 hour and a half to 2 hours to do a diagnostic on it. I walked home and came back to the shop about 11:40am and they were still working on it. After a while I asked how my car was doing because I needed to pick up my kids from school and the guy knew I needed my car by 1pm. So after 3 hours they had my car in their parts and test driving after saying it was done. So I thought my car was ready to go because they had fixed it. He never explained that they were going to test my car in their parts, so I thought they had fixed my car without telling me what was wrong with it. I ended up walking to 3 schools in Downey at 1:46pm to pick up my kids that were out and waiting for me outside of school. The lady offered to give me a ride before and I said yes, but never did, so I left the shop angry because it was all back and forth with 4 different people. At 4pm they called me to tell me I could pick up my car. Of course they charged me the $150 for the lack of communication and honesty and I left without saying anything. When I got home my car was leaking sometype of dark liquid, which left my driveway stained. So now, I don't know if there's something else wrong with my car. That's upsetting.
Dear Julissa, we apologize for the inconvenience you experienced during your recent visit. Your time is valuable, and we regret that we failed to meet your expectations with regards to communication and wait times. We would appreciate the opportunity to make this right for you. Please give us a call so that we can address your concerns regarding the leaking and arrange to have your car inspected. Thank you for bringing this to our attention.
- One Stop Auto Service